While researchers have studied the impact of interruptions and recovery from interruptions as a matter of cognitive load and task boundaries, there is also evidence that people prioritize interruptions in terms of content and social relationships. In workplaces, notifications interrupt on-going work, and are therefore stressful and can result in negative emotional experiences of work. Most studies of reminding have involved the unsolicited presentation of a message вЂ“ i.e., an вЂњinterruptive notificationвЂќ. However, this involves significant cognitive overhead for employees: I asked Bob for that file a couple of days ago, is it too soon to remind him to send it? As such, we sought to create a system that proactively reminds users of such request-based emails that require their attention вЂ“ before their colleagues need to.ДЄ significant challenge in attempting to build such a system is that the very act of reminding users could distract them from their tasks at hand. We have observed that a common strategy in managing requests in the workplace involves reminding others to do something or bringing something to someoneвЂ™s attention by sending reminders. While such requests can occur in many kinds of channels (real-time messaging, social collaboration platforms etc.), recent research has shown that email is still the predominant channel for requests in the workplace. In this paper, we consider tasks represented in incoming and outgoing requests in email in the work place. This is particularly true as many use email for task management. Email is used for many purposes and the burden of managing it is a core part of the work environment.

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